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Support

Email support@samenight.tech for anything — account questions, verification trouble, privacy requests, or reporting a safety concern. Safety reports are reviewed with priority; urgent physical-safety threats are handled within hours.

FAQ

How does ticket verification work, and how long does review take?

Upload a photo of your ticket, receipt, or order confirmation with the QR/barcode covered — we never store or scan codes, and the photo itself is deleted within 7 days of the decision. Reviews are human. On event nights we clear the queue before doors; otherwise expect same-day. Some events use a promoter guest list instead — if you're on it, verification is instant.

My verification was rejected. What now?

The rejection reason tells you exactly what to fix (for example, "retake with the event name visible" or "your QR code was exposed — cover it and resubmit"). Just resubmit — there's no penalty for a retry.

Why can't I message someone directly?

By design there are no open DMs. Chat unlocks only after a mutual match or an accepted crew join for that event. It keeps lobbies comfortable, especially for people going solo.

Who can see that I'm going to an event?

Nobody, unless you opt in. Attending an event never exposes you — per-event visibility is off by default, and you choose the mode (Friends, Dating, Group, Networking, Community) each time. Dating mode only shows you to people who also turned it on. You can revoke visibility at any time with immediate effect.

Does SameNight track my location?

No, never. The app requests no location permission and collects no coordinates. Your presence is only "verified for this event" plus an arrival window you set manually (like "arriving 8–9 PM").

How do I report someone or block them?

Reporting is at most two taps from any profile, chat, or crew. Blocking is global and immediate — the blocked person disappears from every surface, can't contact you, and is never told a block exists. Safety features are free forever.

How do I delete my account?

Profile → Settings → Delete Account. You disappear from all discovery and chats immediately; photos and matches are purged within 24 hours; all remaining personal data is erased within 30 days. Details are in the privacy policy.

Which languages does the app support?

English and Spanish (es-ES) at launch, fully hand-reviewed.

What does SameNight Plus include? Are safety features paid?

Plus is optional. It adds 100 likes a night instead of 10, a capped Night Boost that never outranks compatibility, the ability to create your own crews (joining one is always free), per-mode profile variants, the Plus badge, and up to 10 profile photos instead of 6.

Safety features are never paywalled — reporting, blocking, hiding, verification, and the safety center are free forever. And "see who liked you" will never ship, paid or free: non-mutual interest stays private, period.

Why don't I see push notifications for matches yet?

During the beta, alerts arrive while the app is running or in the background; notifications for fully-closed apps are rolling out. Event-night reminders honor your per-category notification toggles.

I'm a promoter or venue — how do we work together?

Start with a call — no list, no commitment, no deck. The crews that form at your night keep going out together afterwards, and they come back to the nights they were formed at. Book 30 minutes → or email partners@samenight.tech.

If guest lists come up later: sharing an attendee list gives your whole event instant, frictionless verification, and emails are stored only as salted hashes — we can't read your list, and nobody can probe who's attending. It's an option, never a precondition.